Mice Officer

**Purpose of the role**

The challenging role inside the expanding MICE team in Bangkok is to work towards offering an outstanding customer service including information, quotation, operation and administrative matters in regard to MICE related RFP’s for our clients. This function will be handling often complex quotations and ensuring that these are confirmed with all suppliers efficiently and with great accuracy. You will become part of a dynamic team of travel professionals, based in our Bangkok head office.

**Key Responsibilities / Job Description**
- Assisting and supporting the MICE Manager and other colleagues in preparing quotations, itineraries and reservations including creating program, new ideas suggestion and prices offer to the clients
- Negotiation of MICE services in line with the requirements from the customer
- Foster good relationship to hotels/suppliers
- Appropriate follow-up practices, including upselling of additional services
- All accounting procedures for confirmed files: this includes issuing invoice sending to the clients, follow up payment of every booking with the accounting department
- Research and development of new products, venues, and MICE related services
- Updating backend information of venues, suppliers, accommodation and other services, related for the MICE industry
- Preparation of pre-event inspection trips for project managers
- Work closely with colleagues from other departments and offices within the Asian Trails Thailand head office for any related concern tasks and services
- Other tasks as assigned by the head of the department

**Qualifications**:

- Bachelor’s degree in the hospitality and tourism industry
- Excellent command in Thai, English and French language skills (writing, reading, speaking and understanding) for international communication skills is essential
- Knowledge of Thailand and its destinations is a must, particularly from a MICE perspective
- Able to work under pressure, meet tight deadlines and work flexible hours during peak moments. A willingness to travel for work and spend time outside the office when required.
- Interpersonal skill, good teamwork, gentle and helpful.
- Hardworking and friendly, service minded attitude with a sense of discretion
- A “Can Do” attitude and positive thinking that includes creative thinking is an asset
- This position is only open for Thai nationals