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Bank Guarantee Officer

2 months ago

กรงเทพมหานคร, Thailand Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Thailand-Bangkok

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 09/May/2023, 9:53:39 PM

**Unposting Date***: Ongoing

**Role Responsibilities**
Take ownership of Product & Processing Operations that ensures BG and Trade transactions flow effectively to meet Local Regulatory, Business and Client requirements.

**Responsibilities**
- Responsible for operating environment and governance embracing Product and Client requirements enabling Trade Processing Operations to process transactions effectively.
- Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new Trade Products.
- Work closely with Group Trade Operations to ensure Group projects & initiatives be properly implemented in Country.
- Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in Country.
- Work closely with Operations Team in Branches for post implementation review to ensure smooth daily operation after Product & project delivered.
- Work closely with Team in Branches to standardize, simplify, improve and streamline process to strive for continuous Productivity improvement.
- Work closely with Trade Client Operations Team for continuous improvements including disruption resolution & commercialisation of digital tools.
- Work with Trade BRM to proactively manage all compliance and operational risk at unit level; effectively implement all operational, Regulatory and financial controls with daily controls, periodic monitoring and timely issue handling.

To lead Product Operations & Processing Operations Teams with the aim to achieve:

- Effective operational standards
- Increased Productivity and efficiency
- Good cost control within Trade Operations
- Good quality control on operational / transactional risks
- Contribution to the future strategic direction and processing innovations for Trade Operations

**Strategy**
- Drive and monitor initiatives and activities to improve daily Operations in view of accuracy, efficiency and services.
- Increase S2B NG utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT Teams where required
- Achieve Targets on self-service through e-advice, S2B NG & DTC.

**Business**
- Assist Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the Business, to facilitate continuity of critical Business Operations in the event of significant Business interruption.

**Processes**
- Observe and analyze workflows to identify system disruptions that impact turnaround time and initiate actions to resolve.
- With the aid of the workflow management system, manage workflow across units and across Teams to maximize Productivity.
- Lead deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations.
- To set realistic but demanding Productivity target to units with a view to reduce unit cost.
- Lead initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
- Assist Head of Trade Ops for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies
- Assist Head of Trade Ops to achieve the financial performance targets of front to back Operations and to drive the respective country to prioritize investments into making Client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing Business with Right Clients with a sustainable cost/ income ratio.
- Participate in deal reviews for deals and ensure that the best solution is provided and replicated across Clients, Products and markets.
- Responsible for generic activities such as but not limited to financials, reconciliations, Business Continuity Planning and Business Efficiency initiatives.
- To ensure that all transactions are accurately checked, processed and released in compliance with statutory Regulatory and internal operational instructions.
- To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
- To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
- Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.

**People & Talent**
- Monitor morale and constantly motivate direct reports to ensure that

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