Customer Service Officer
3 days ago
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.
Description
- Process Sales order (SO) timely and accurately using various software/s
- Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department
- Engage customers by answering order and service questions; providing information about orders and potential services failures
- Opens and maintains customer accounts by recording account information
- Prepares order or service reports by collecting and analysing customer information
- Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Process return orders, follow up with operational related issues until closure
**Requirements**:
**Knowledge & Skills**:
- Proficient in Microsoft Office and ERP systems
- Strong coordination and problem solving skills
- Good interpersonal and communication
- Strong numerical analysis capability
- Able to work under pressure and within tight schedule
**Education & Experience**:
- Bachelor degree or higher with at least 2 years of relevant experience in logistics and supply chain management
- SAP experience is an added advantage
**Benefits**:
- Annual Increment
- Fix Guarantee Bonus
- Variable Bonus based on KPI & Performance
- Group Accident & Life Insurance
- Provident Funds
- Product Allowance
- Structured Career Paths
- Oversea training & international business travel
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