Guest Service Agent

1 month ago

กรงเทพมหานคร, Thailand Hilton Full time

Guest Service Agent (Chinese Speaking)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

**What will I be doing?**

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    6 months ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    7 months ago

    กรุงเทพมหานคร, Thailand Avani Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Agent

    7 months ago

    กรุงเทพมหานคร, Thailand Novotel Living Bangkok Sukhumvit 29 Full time

    **Job Description**: Work Experience Experiences of Guest Service Agent Work Experience Excellent command of English Hospitality experience is a plus Proactive, results-oriented and highly motivated **Benefits**: Service Charge Provident Fund Group Insurance Duty Meals

  • Guest Service Agent

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Service Agent

    6 months ago

    บางรัก, กรุงเทพมหานคร, Thailand Sabai Sathorn Company Limited Full time

    Guest Service Agent (GSA-พนักงานต้อนรับโรงแรม ทำงานเป็นกะ) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางรัก) สาขาอาชีพหลัก :...

  • Guest Service Agent

    2 months ago

    ยานนาวา, กรุงเทพมหานคร, Thailand IPM Industria ( Thailand ) Co.ltd. Full time

    Guest Service Agent รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตยานนาวา,เขตวัฒนา) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center...

  • Guest Service Center Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Avani Full time

    คำอธิบายเกี่ยวกับบริษัท Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. คำอธิบายงาน The primary responsibility of a guest service center agent is to...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    2 months ago

    ดุสิต, กรุงเทพมหานคร, Thailand บริษัท บ้านชาติ (1986) จำกัด Full time

    Guest Service Agent ,พนักงานต้อนรับ,reception (ต้องการคนได้ภาษาอังกฤษ) รับสมัครด่วน สถานที่ปฏิบัติงาน :...

  • Guest Service Agent

    6 months ago

    พระนคร, กรุงเทพมหานคร, Thailand พระนครเฮอริเทจ จำกัด Full time

    Guest Service Agent รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพระนคร) สาขาอาชีพหลัก : ท่องเที่ยว/โรงเเรม สาขาอาชีพรอง :...

  • Guest Service Agent

    2 months ago

    ห้วยขวาง, กรุงเทพมหานคร, Thailand ONE EVER PROPERTY MANAGEMENT CO., LTD. Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Guest Service Agent (GSA) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตห้วยขวาง) สาขาอาชีพหลัก :...

  • Guest Service Supervisor

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Service Supervisor A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection...

  • Guest Relations Agent

    6 months ago

    ธนบุรี, กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    6 months ago

    ราชเทวี, กรุงเทพมหานคร, Thailand บริษัท พีเพิล พลาซ่า จำกัด (สำนักงานใหญ่) Full time

    Guest Service Agent (GSA) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตราชเทวี,เขตพญาไท) สาขาอาชีพหลัก : ท่องเที่ยว/โรงเเรม สาขาอาชีพรอง :...