Concierge

4 weeks ago

กรงเทพมหานคร, Thailand Mandarin Oriental Hotel Group Full time

Concierge

Mandarin Oriental, Bangkok is looking for a Concierge to join our Front Office Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
- Mandarin Oriental, Bangkok_ - For over 148 years, this legendary riverside hotel has welcomed travelers seeking exceptional luxury, style, and service. Recently reopened, the renovated River Wing enhances our iconic Thai-inspired elegance and resort-like serenity._

About the job

Based at Mandarin Oriental, Bangkok within the Front Office Department, the Concierge provides exceptional service and assistance to ensure a memorable stay. This role involves handling guest inquiries, making reservations, offering local recommendations, and coordinating various services. The reports directly to the Chief Concierge.

**Responsibilities**:

- To handle all guests’ requests, information, and messages.
- To handle flight details, accommodation in the upcountry, and other services as requested.
- To check guests’ names before handing keys to them.
- To provide information and to advise guests about sightseeing and directions.
- To handle mail, messages, and parcels for guests in-house and on arrival.
- To make restaurants, golf courses, Spa, and flight reservations.
- To provide shoes, eyeglasses, and luggage repair services.
- To fulfils postal services and coordinate with post office officers about postal facilities in the hotel.

As Concierge, we expect you to have:

- At least 3 years of experience in a luxury establishment or luxury retail in a similar role.
- Fluency in English and Thai.
- Excellent organizational and interpersonal skills.
- The ability to handle challenging tasks and situations effectively.
- A results-oriented approach, with strong attention to detail.
- A positive attitude and motivation

Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Medical Benefits and Group Insurance
- Hotel Gym
- Service Charge Guarantee

We’re Fans. Are you?

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