Clerk-front Desk
7 months ago
**職務編號** 23207671
**工作類別** Rooms & Guest Services Operations
**地點** Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**
透過確認預訂,分配客房,並發放和啟動客房鑰匙,處理所有客人入住手續。處理所有付款類型,如房費、現金、支票、借記卡或信用卡。處理所有退房,包括解決任何延遲的費用和有爭議的費用。回答、記錄和處理所有客人來電、資訊、請求、問題或疑慮。與客房部協調,跟蹤客房的準備情況,以便客人入住。向客人/訪客傳達停車程序,並根據需要安排行李員或代客泊車員。為客人提供關於酒店和當地景點的路線指示和資訊。運行每日報告(抵達和離開的人數),確定任何特殊要求,並檢查報告的準確性。完成電腦系統中指定的交班和結算報告。兌現客人的個人支票和旅行支票。在每班開始和結束時清點收銀櫃帳目。根據會計規範,結算和存放憑條。
遵守所有公司安全政策及程序;向經理報告事故、傷害和不安全的工作條件。
遵守公司的所有政策和程序;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談;以適當的禮儀接聽電話。與他人建立和保持積極的工作關係。遵守品質保證預期和標準。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
萬豪酒店潛心鑽研待客之道,把握每一次創新機會,為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師,傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想,用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣,萬豪酒店誠摯歡迎您的加入,豐富機遇待您發掘。加入萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌,在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化,深信員工是我們的立足之本,有了快樂的員工,才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟,傳承了萬豪國際集團創始人 J.Willard Marriott(與品牌同名)的優秀品質。歡迎加入我們,成為 JW 萬豪大家庭的一員,體驗不同以往的工作氛圍,在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會,讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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