Technical Account Manager, Enterprise Diagnostics

7 days ago

กรงเทพมหานคร, Thailand Philips Full time

**Job Title**:
Technical Account Manager, Enterprise Diagnostics Informatics (EDI)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

To be the primary contact point between PHILIPS Enterprise Diagnostic Informatics (EDI) and its Customers for non-day-to-day operations. You will facilitate the engagement between customers and appropriate PHILIPS EDI personnel for all matters concerning strategy, planning, significant changes in customer requirements, high-level service performance issues, and commercial matters. You will ensure a smooth, two-way communication flow, and provides a strategic overview of relevant information between the parties.

**You are responsible for**
- Driving resolutions of product and providing support for customer issues by being the bridge between customers and Philips Account Team.
- Maintaining and managing a close working relationship between customers and the various sections within PHILIPS EDI
- Identifying and reporting on significant issues, planning and future developments with the potential for impact on the other party
- Using technical acumen, solution expertise and customer-facing skills to effectively represent Philips within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs and risk management
- Reporting on PHILIPS EDI performance against agreed service levels as defined in the SLA, and reporting to the Chief Technology Officer on overall performance of PHILIPS EDI with respect to the services it provides to customers
- Provide advocacy and tactical technical advice to help plan, maintain, expand and upgrade solutions using standard methodologies, and enthusiastically keep your customers’ Philips environments operationally healthy
- Proactively promoting improvements within PHILIPS EDI to enhance the delivery of services to customers
- Providing strategic input to Customers and PHILIPS EDI in the development of business planning, as well as being a possible conduit for inter-customer developments
- Managing realistic expectations of all parties

**To succeed in this role, you should have the following skills and experience**
- Bachelor’s Degree in Comput

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