Tele- Fundraiser

Hardship Level (not applicable for home-based)

A (least hardship)
- Family Type (not applicable for home-based)

Family
- Staff Member / Affiliate Type
- UNOPS LICA1
- Target Start Date
- 2024-10-01
- Deadline for Applications
- October 8, 2024
- Terms of Reference
- 1. General Background

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees, forcibly displaced and stateless people.

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees, forcibly displaced and stateless people. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Philanthropy, identifying priority fundraising markets and regions.

Tele
- Fundraiser (Project Development Leader) is responsible to raise funds for UNHCR Thailand as a member of a team by signing up recurring donors to the programme from allocated lead data by UNHCR Thailand; As a Tele
- Fundraiser (Project Development Leader), the staff will build, maintain and lead a minimum of 2 Tele Fundraisers, in addition, to train and motivate team of Tele Fundraisers by building a strong, supportive, and productive team environment which upholds professional standards and the aims, values, and reputation of UNHCR. This position supports the In-house Tele Fundraising and Donor Development programme in generating sustainable income for UNHCR Thailand Multi-Country Office.

2. Purpose and Scope of Assignment

Tele
- Fundraiser (Project Development Leader) is required to perform the following duties under the supervision of the Associate PSP Officer:
Sales
- Acquire regular giving and one-off donors according to the set target and in line with the code of conduct set by UNHCR Thailand.
- Acquisition call programme include:

- Lead conversion
- Conduct outbound calls to approach potential UNHCR donors
(leads) and recruit regular giving donors.
- Achieve outbound operations to engage with existing donors and lapsed donors for the following tasks:

- Existing donor development call programme include;
- Welcome call
- thank and welcome donors,
- check personal and financial details,
- check information given by recruiters,
- give possible additional information about donations,
- conduct surveys on donor preferences and
- provide impressive and pleasure donor experience.
- Rehash monthly donation to be 6 or 12 monthly donation.
- During the welcome call, provide benefits of 6 or 12 monthly

donation and rehash monthly donation to be 6 or 12 monthly
donation.
- Upgrade
- increase the regular gift value or
- succeed an extra one-off donation or
- succeed an extra recurring donation.
- One-time donation conversion
- thank donors for one-off donation and
- convert to recurring gift donors or
- repeated one time donation.
- Lapsed donor development call programme include;
- Recapturing of lapsed donors within 12 months
- understand the cancellation and rejection reason of lapsed

donors and convince donors to reactivate the recurring
donation.
- Reactivation of lapsed donors more than 12 months
- understand the cancellation reason and rejection reason of

lapsed donors and convince donors to reactivate the
recurring donation.
Advocacy
- Represent UNHCR Thailand on the call and ensure that the call conversation is performed in a professional manner, including tone of voices and communications.
- Perform the call activities while ensuring that all required key performance indicators (KPIs) are met.

Administration
- Manage and delegate call database for all contact types for team members to ensure performance maximization.
- Conduct donation management for any calls in line with The Personal Data Protection Act and PCI compliance.
- Process the donation and ensure that team’s pledge in CRM accurately, legibly, and completely.

Programme Performance

 Close monitor and analyze team performance ensuring that all targets and KPIs are met or exceeded.
 Maintain and grow the teams in order to establish strong core teams that consistently meet the required targets.

Performance Management of Staff

 Conduct performance evaluations of fundraisers under the contractor’s supervision.
 Lead tele fundraisers in preparing achievable work plans.
 Where targets are not being met by individual tele fundraisers ensure they are effectively following performance management procedures to get them back on target or take disciplinary action as required.
 Ensure any disciplinary action taken is done in line with organizational policy and tele fundraising staff performance policy.

Monitoring and Reporting

 Set daily targets for team and ensure that team targets are achieved or surpassed by monitoring individual and team performance.
 Monitor team member’s punctuality, time management and attitude.
 Give feedback to the team a