Desktop & Endpoint Security Senior Officer

4 days ago


กรงเทพมหานคร, Thailand Minor Shared Services Full time

Company Description

**Job Description**:
1. Job Purpose:
The primary purpose of this job is to complete organization goals by owned MINOR IT. The Desktop Engineer is responsible in troubleshooting technical issues either hardware and software related. The position need to complete the wide variety of task to creating, developing, troubleshooting, analysis, and fix the problem base on MINOR desktop engineer duties and responsibilities.

2. Main Responsibilities:

- Internal Contacts:

- IT Onsite Support
- IT Helpdesk
- IT User Administrator
- External Contacts:

- Key IT Partners, Vendors

3. Category/Area of Responsibility
- Work closely with IT infrastructure team, IT core systems team to ensure changes was implemented according to required business and IT technical specifications and that procedures were followed for all production system change.
- Work closely with user when the change and incident happen. to understand business impact and escalate as needed. Provide recommendations that can be quickly to correct the problem.
- Creating software images for endpoint devices.
- Develop and implement a software update schedule.
- Help create technical documentation and manuals.

4. Job Specifications: Knowledge, Skills & Abilities
- Knowledge into hands-on experience with Windows/macOS environments.
- Knowledge into creating, functioning on PC/Laptop disk image on Media Deployment Toolkits or other image software and some knowledge of PowerShell or equivalent scripting.
- Knowledge into implementing a software update schedule, Intune, WSUS and equivalence.
- Knowledge of network security practices and anti-virus programs.
- Work in agile environment with tickets across IT Service desk and familiar team
- Perform monthly Endpoint report to line manager / WPT IT Director.
- Ability to customer focus and ability to communicate well with technical term requirement to line manager.
- Ability to work under aggressive timelines and to work in a collaborative environment.
- Ability to learn on the job and desire to solve problems.
- Willingness to be on call and respond to emergencies during after-hours
- Customer-oriented attitude.
- Personal behaviors and values that demonstrate the adoption of MINOR core value.
Customer focus
- Result Oriented
- People Development
- Be Innovative

**Qualifications**:
Ability to communicate in English both spoken and written


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