Senior Information Technology Associate, Apac

3 days ago

กรงเทพมหานคร, Thailand United Nations (UN) Full time

Assist with the development, management and control of the ICT system including LAN management and file management.
Liaise and coordinate with ICT Unit at Headquarters on the development and implementation of ICT plan and the improvement of IT infrastructure.
Act as LAN Administrator to determine the configuration and level of security of electronic files kept on the shared drive and assign level of access of users.
Develop appropriate mechanism to ensure highest level of LAN security and protection against potential intruders.
Maintain the effective functioning of router, WIFI, ISDN line and software to ensure the stabilized and uninterrupted connection with the centralized server at Headquarters.
Function 2 (incl. Expected results)
Ensure proper functioning and performance of servers, Cloud system, storage and other network equipment.
Access, Web, Electronic Mail, Network File and Print Services.
Make recommendations on the overall strategy, policies and procedures for the smooth administration and maintenance of all office ICT systems and facilities, identify and plan future requirements, and recommend and implement technological changes.
Ensure the implementation, maintenance and continuous performance of the Office's hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories. Ensure provision of hardware/software support for internal and external users (all levels).
Ensure the policy and procedures for the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control) are respected.
Liaise with outside consultants, programmers, IT and electrical specialists, etc. with regard to the feasibility, implementation, follow-up and control, upon completion of office ICT work projects.
Function 3 (incl. Expected results)
Assists in the procurement of ICT equipment and services, achieving such results as: Coordinate with ICT Unit at HQ on the requirement for ICT equipment, software and services.
Ensure performance of specific technical solutions including installation of servers, cloud systems, and configuration of hardware electronic components and peripherals and routine repairs, in accordance with ICAO standards and operational requirements.
Prepare annual procurement plan for consideration and approval of ICT/HQ.
Process procurement of ICT hardware and services ensuring compliance with rules, regulations, and Procurement Code.
Arrange and supervise the installation and testing of ICT hardware and services, coordinate repair and maintenance, acquire service agreement from outside suppliers and/or outsourced service providers as necessary.
Maintain and update inventory list of ICT equipment and initiate action for write-off of obsolete items.
Function 4 (incl. Expected results)
Provides ICT technical support and services for the effective operation of the Regional Office, achieving such results as: Oversee day-to-day computer operations, troubleshoot and rectify problems related to computer equipment, LAN connection, retrieval and access of information, provide help desk support for the Regional Office staff members on specific requirements.
Keep abreast with latest ICT technology and provide recommendations to improve the existing guidelines and/or procedures to improve ICT operations and enhance office efficiency.
Provide ICT support for meetings, seminars and workshops organized by the Regional Office, for in-person, virtual and hybrid format, including the provision of wireless LAN and internet connection, and/or visitors/delegates attending the events at the Regional Office.
Liaise and coordinate with ICT/HQ on the provision of appropriate measures to protect the computer system from viruses and intruders.
Maintain appropriate back-up system of files and electronic mails to ensure business continuity.
Prepare correspondence and maintain filing on ICT matters.
Monitor file server system and functionality including traffic, usage and performance.
Function 5 (incl. Expected results)
Administers APAC web site and support ICT related activities and projects, achieving such results as: Serve as Webmaster for APAC web site; act as contact point for posting/updating of information posted on APAC web site.
Coordinate with ICT/HQ on the standardization and integration of Regional Office's web site.
Monitor content of the APAC web site and coordinate with the Sections concerned to acquire and/or update information.
Provide training to Regional Office staff on web posting as necessary.
Implement ICT projects as assigned by ICT/HQ including the ONE-ICAO ICT initiative ensuring the proper and timely execution of the project within the prescribed timeframe.
Provide ICT support in the development or implementation of special projects and activities initiated by the Regional Office.
Function 6 (incl. Expected results)

**Teamwork**: Works collaboratively with colleagues to achi

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