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IT Planning

1 month ago

กรงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

Understand customers complaint, try to find out the root causes by using problem solving skill.
Propose the new workflow / automatic tool to reduce customers complaint.
Develop the solution to improve the quality of all fixed broadband services.
Propose new monitoring tool to meet customers' satisfaction (included reporting tool).
Customer behaviour analysis.
Programmer's skills.
Bachelor or Master degree in IT / COMPUTER ENGINEER.
Programing Languages (optional - Unix shell script, Python, PHP, C#).
Minimum of 0-5 years Working experience in Telecommunication company, especially in fixed broadband technology.
Experience in Customer support, Network implementation and Network Quality control.
Experience and knowledge in Unix shell script, Python.
**Job skills required**: English, Network Programming, Software Development
**Job skills preferred**: Good Communication Skills