Project Manager/associate Project Manager/project

2 weeks ago


กรงเทพมหานคร, Thailand Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Our Purpose - **Bridging the World Through Travel**

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

**Get to Know our Team**:
The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.

Operational Excellence, Partnerships, and Automation (OEPA) is a part of CEG's Global Service Vertical.

**The Opportunity**:
This role is responsible for managing global operational excellence projects in the Customer Experience Group (CEG), focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team's performance improvement. **_This role can serve as a good transition from software engineering/technical field to business, and vice versa._**

**In this Role, you'll get to**:
Your responsibilities include the following:

- Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem
- Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda's departments as well as within the CEG organization to achieve projects milestones and goals
- Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements
- Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project
- Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally
- Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented
- Ensure constant communication between project teams and other stakeholders
- Resolve problems through data analysis, provide efficient reporting and effective communication
- Work closely with Product Management/Engineering/Tech to improve the tool for end users
- This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau)

**What you'll Need to Succeed**:

- Fresh graduates to 4 years of experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations
- Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming
- Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
- Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background.
- Skilled at statistical software e.g. SQL, Python, Tableau, etc.
- Programming skills (JavaScript, Python, etc.)
- Comfortable with uncertainty and experimentation
- Prov



  • บางขุนเทียน, กรุงเทพมหานคร, Thailand Project Center Full time

    โฟร์แมน / Project Manager รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางขุนเทียน) สาขาอาชีพหลัก : ก่อสร้าง สาขาอาชีพรอง :...

  • Project Associate

    2 weeks ago


    กรุงเทพมหานคร, Thailand United Nations Development Programme (UNDP) Full time

    **Background** **Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one...

  • Project Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client business in the area of energy-saving solutions for HVAC and chiller plant design provides engineering designs and energy-efficient solutions to support Energy and turnkey contracting projects. **The role** - Managing projects, materials, and costs. - Overseeing installations and ensuring a quality service. - Dealing with installers and...

  • Project Associate

    1 week ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand DDI Full time

    Description: The Project Associate (PA) role is integral to the success of project delivery for DDI (Development Dimensions International) that places emphasis on people development. Key accountability is providing project coordination and material development support on a wide range of DDI solutions. The position requires working in close collaboration...

  • Project Associate

    1 week ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand Development Dimensions International, Inc. Full time

    Pathumwan Bangkok 10330, Thailand **Description** - The Project Associate (PA) role is integral to the success of project delivery for DDI (Development Dimensions International) that places emphasis on people development. Key accountability is providing project coordination and material development support on a wide range of DDI solutions. The position...

  • Project Manager

    1 week ago


    กรุงเทพมหานคร, Thailand บริษัท ครีเอเทลคอม จำกัด Full time

    **YEARS OF EXPERIENCE**: 3-10 Years experience in Management or technical support and Document Preparation of Project Management. **DESIRED/PREFERRED QUALIFICATIONS**: - Bachelor or Master Degree in IT/Computer Sciences Engineer, Computer Engineer or Related field. - Knowledge and/or experience in Information Technology **Job Description**: Responsible...

  • Project Manager

    7 days ago


    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท รีเลชั่นชิพ รีพับบลิค จำกัด Full time

    ไอที - ซอฟต์แวร์/โทรคมนาคม, สินค้าอุปโภค/บริโภค, เครื่องดื่ม/อาหาร/ภัตตาคาร, ค้าขายปลีก/ค้าขายส่ง, ไอที - อินเทอร์เน็ต,...

  • Project Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand FNZ Full time

    Role Description This position has responsibility for directing large scale, complex or multiple smaller projects within FNZ. The project manager will focus on project scope, priorities, milestones and associated deliverables whilst effectively leading a team of analysts and testers to ensure the platform is enhanced according to contracted design. Strong...

  • Project Associate

    4 weeks ago


    กรุงเทพมหานคร, Thailand UNITED NATIONS DEVELOPMENT PROGRAMME (UNDP) Full time

    **Job Title**:Project Associate (Roster) **Grade Level**: NPSA7 **Position designation**:With no mobility requirement **Duty Station**: Bangkok, Thailand **Contract Duration**: 1 Year with Possibility for extension **Background** The Global Policy Network (GPN) and Regional Programme at Bangkok Regional Hub (BRH) work to support achievement of UNDP...

  • Project Manager

    7 days ago


    กรุงเทพมหานคร, Thailand MMR Research Worldwide LTD Full time

    **Are you looking for an exciting next step in your career? Do you enjoy working on high profile global accounts within the FMCG industry?** We are looking for an energetic, self-motivated and passionate individual to join our small but growing team in Bangkok as a Project Manager. This an **entry level **position with a salary reflective of this, please...

  • Project Associate

    2 weeks ago


    กรุงเทพมหานคร, Thailand Trigyn Full time

    Job Description Trigyn has a contractual opportunity for a Project Associate. This position is based at our client site in Bangkok, Thailand. Job Responsibilities: - Set up meetings, create and distribute agendas, coordinate logistics for meetings, and complete various presentations for projects; - Provide clear, concise, status reporting, and make sure...

  • Project Manager

    2 days ago


    กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...


  • กรุงเทพมหานคร, Thailand VISAI AI, Co.,Ltd Full time

    **Job Purpose** We are looking for a skilled project manager with experience in software project management or IT solutions to join our project management team. You will be responsible for leading and creating cutting-edge, scalable data science, and AI/machine learning projects across a wide range of industries with data science and software engineering...

  • Project Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Reeracoen.co.th Full time

    **Position**: Project Manager (Budget 80-110K) **Job Summary**: The IT Project Manager will be responsible for managing and delivering IT projects on time, within budget, and with a high level of quality. The IT Project Manager will work closely with the IT team, stakeholders, and vendors to ensure successful project delivery. **Responsibilities**: IT...


  • กรุงเทพมหานคร, Thailand Cushman & Wakefield Full time

    **Job Title** Senior Project Manager, Project Development & Services **Job Description Summary** **RESPONSIBILITIES**: - Full project life cycle ownership, multiple methodologies from initiation to closure and ensure they are completed on time and according to specifications. - Prepare a clear development brief in respect of the Project’s quality, cost...

  • Project Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand Huneety Co., Ltd. Full time

    Identify and assess project risks, develop risk management plans, and track risks and their resolutions. We are looking for a motivated, organized and experienced Project Manager to join our team. This position is responsible for leading and directing projects from start to finish, including planning, scheduling, budgeting, resource allocation and project...

  • Project Manager

    1 week ago


    กรุงเทพมหานคร, Thailand Egis Full time

    Position description **Job title**: - Project Manager - Transportation **Contract type**: - Permanent contract **Business Line specific context**: - As part of the Project Implementation projects for Transport in Asia, Egis is looking for a skilled and dynamic Project Manager (PM). The PM will act as the direct support of the Technical team during the...

  • Project Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Metro Systems Corporation PCL Full time

    Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. Coordinate internal resources and third...

  • Project Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - Manage CCII - Cloud, Cyber Security, IT Solution and IoT projects with single and multi-tower solution for financial service. - Manage large project scale and high complexity...

  • Project Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand InterSystems Full time

    **Job Summary** **Responsibilities** - Manage project team members and influence them to take positive action and accountability - Manage the Project and the processes therein - including the definition and on-going monitoring of the Project Implementation Document (PID) - Define the project scope, goals and deliverables in collaboration with senior...