Senior Business Systems Analyst

6 months ago

กรงเทพมหานคร, Thailand SS&C Fund Services (Asia) Pte Ltd Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Company Overview**

At SS&C, we believe technology should help our people have the best possible tools to do what they need to everyday. With the tools, we aim to enable our users to provide the best possible services for our clients, which include some of the world's most established financial brands in Funds Management. We aim to help improve our capabilities in every aspect so that our people and our clients' businesses can perform to their best, every day.

SS&C is one of the world's largest financial services technology companies and employs more than 27,000 people in offices in 35 countries across the globe.

**Reports to**:

- Engineering Team Lead

**What is the opportunity?**

We are looking for an experienced Business Analyst to join our team, within the Managed Funds Administration business of SS&C, responsible for our investment management and fund administration front ends, used primarily by investors and financial advisers.

This is a key role in enabling the successful execution of our strategy to become an industry-leading Fund Administration service in Australia.

As a Business Analyst, you will be responsible for driving user research, analyzing, understanding, and documenting feature requirements to effectively communicate with engineering teams and other stakeholders. You will be required to clearly document and communicate complex requirements, solutions, and processes, and facilitate workshops on a broad range of topics including initiative discovery and process improvement. SS&C is a global company and as such, you will also be expected to collaborate with colleagues in different time zones.

**Key Accountabilities**:

- Understanding and effectively communicating product requirements to engineering team and other stakeholders
- Creating, maintaining and updating detailed documentation as required as well as workflows and user stories for our products
- Gaining a detailed knowledge of the end-to-end technology domain and how it relates to business operations
- Assisting in identifying product and process weaknesses and possible refinements in an environment of continual evolution and improvement
- Being involved in organising/facilitating sessions with the team that are focused on using metrics to drive improvements
- Ensure customer value is delivered frequently and appropriate measures are in place
- Keep up to date with organisational delivery frameworks and approaches
- As required, leading regular stand ups, retrospective discussions and delivery planning sessions
- Where required, as part of a cross functional team, quality assurance through development of test plans and execution of those plans
- Contributes positively to the team, provides relevant and appropriate inputs to enable effective team outcomes to be delivered.
- Ensures any key person risk is minimised by working with others, appropriately documenting
- Effectively manages work, whether assigned or taken. Ensures dependencies, issues or risks on other teams are known and owns remediation of such.

**Role Responsibilities**:

- **Analysis**
- Driving force to capturing requirements from stakeholders and translating to software and test engineers
- Comfortable leading / driving solution design workshops
- Keen to deliver innovative solutions to challenging problems.
- Takes ownership of problems and does not rest until the most efficient solutions found.
- **Delivery**
- Familiar with Agile / Lean ways of working, and how to deliver value to customers faster and more efficiently.
- Drives and contributes to Continuous Improvement initiatives.
- **Product**
- Shows curiosity about the problem-space, asks great questions to create more clarity.
- Demonstrates Customer empathy.
- Deep thinker, never satisfied with the first answer received.
- Collaborative approach with team members in a self-autonomous squad where everyone is involved in product decisions
- **People**
- Collaborative problem-solving skills
- Seeks feedback from others, to learn and to mentor
- Growth mindset and excitement about tackling the next challenge with a team
- Building strong stakeholder (internal/external) and open communication channels
- Will mentor/coach other team members and take feedback or seek guidance from more senior squad members.

**Skills and Competencies**:

- Excellent verbal and written communication skills with the ability to confidently liaise with a variety of internal and external stakeholders, both technical and non-technical
- Recen

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