Executive, Preflight

**Job Description**:
**Summary**:
The Pre-Flight division under Customer Happiness functions is similar as customer support functions but it involves bookings or passengers who are affected with pre departure flight disruption events. The team are responsible in providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.

The team also manage, oversee, and take part in proposing the passenger movement plan, by engaging with Network and Scheduling team for preplan flight disruptions planning (above 48hours); OCC and Ground Operations for Day of Ops disruptions (within 48hours).

**What You'll Champion**:

- ** Flight disruptions management **- Responsible in providing real time updates to passengers on flight cancellations and delays in the flight schedules (Preplan and Day of Ops disruptions).
- ** Aircraft equipment change **- Being able to support the OCC and Ground Ops on day of Ops aircraft type change (swap) in the event of AOGs, minimizing delays etc. (Day of Ops).
- ** Outbound call service **- Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights).
- ** Inbound call service (internal only) **- Responsible in taking the urgent call requests from the stations, OCC, group desk, RRC on IROPs, passenger movement related matters.
- ** Load factor analysis **- To provide flight cancellation recommendations to the Management / Network team and OCC for flights departing within 48 hours (to reduce revenue loss).

**Where You'll Go**:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. Based on your performance and contribution in this role, you’ll grow into becoming a Senior Executive, Customer Happiness, Quality Assurance or other similar roles internally. In this role, you’ll grow to a senior position or lateral as a quality check and audit.

**What You'll Enjoy**:

- ** Physical Wellbeing**:Key medical and insurance benefits, maternity expenses, flexible work arrangements, and health and fitness amenities.
- ** Emotional Wellbeing**:Paid time off, wellness programmes, and childcare amenities.
- ** Financial Wellbeing**: Resources relating to financial, personal skills and career growth programmes.
- ** Allstars Specials**: Free flights, unlimited discounted flights, and exclusive discounts with partners.
- A unique Allstar culture like no other

**Our Hiring Process**:

- Application received
- Interview(s) and assessment(s) - Typing test and English test
- Background check and/or other assessments
- Offer and negotiation

**Get To Know AirAsia**:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.