Cryptocurrency Wealth Management Manager

6 months ago

คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Provide strategic direction for the Cryptocurrency Wealth Management team, aligning activities with organizational goals.
Develop and implement initiatives to enhance the overall customer experience.
Work closely with and report to the Senior Customer Support Manager, ensuring alignment of Cryptocurrency Wealth Management strategies with broader customer support objectives.
Collaborate on cross-functional initiatives to streamline support processes and enhance overall service quality.
Oversee the team in building and maintaining strong relationships with VIP crypto customers.
Ensure a deep understanding of customers' specific needs,goals, and preferences.
Offer advanced technical assistance and troubleshooting for complex customer issues related to cryptocurrency wallets and trading platforms.
Address escalated security concerns, providing guidance on best practices for safeguarding crypto assets.
Ensure the team is well-versed in internal product features.
Collaborate with relevant departments to provide customers with advanced insights and tailored recommendations.
Oversee the team in assisting customers during market volatility or emergencies.
Provide strategic guidance to help customers make informed decisions and manage risk effectively.
Ensure the delivery of round-the-clock customer support, addressing urgent inquiries.
Coordinate in-person meetings as necessary, excluding customer accommodations.
Lead efforts to build and maintain a robust network of contacts in the cryptocurrency industry.
Explore and evaluate potential customers and partnerships.
Oversee the onboarding process for new VIP customers, ensuring a seamless transition and comprehensive understanding of services provided.
Establish and monitor key performance indicators (KPIs) for the team.
Implement strategies to continuously improve service quality and exceed performance targets.

**Qualifications**:
Bachelor's degree in a relevant field (Finance, Business, etc.).
Minimum 5 years of experience in Customer Experience or related functions in management level.
Extensive experience in cryptocurrency-related roles, particularly in wealth management.
Strong English communication skills.
Strong leadership and strategic management skills.
Exceptional customer service and communication skills.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: Finance, English, Coordinate

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