Tiktok Shop Center of Excellence, Incubation

5 months ago

กรงเทพมหานคร, Thailand TikTok Full time

Responsibilities
Company Introduction
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Our mission is to foster and expand new market segments, with a special focus on propelling Shop Ads to new heights for emerging clients and TikTok Shop categories. Our team collaborates closely with cross-functional teams, offering top-tier solutions, consultation, education, and support to target clients in both product knowledge expertise and vertical/market-level insights.

We are looking for individuals with robust client-facing experience, technical acumen, problem-solving prowess, and a good understanding of E-commerce to drive growth in a dynamic and fast-paced environment.

**Responsibilities**:

- Drive Commercial Revenue under the book of business and awareness.
- Drive understanding of ad products, updates, and best practices aligned with clients' business objectives.
- Educate clients on TikTok products and developments, offering guidance on best practices to achieve business outcomes.
- Nurture and enhance client relationships post-sale, specifically focusing on Shop Ads offerings. Monitor and analyze campaign performance, provide clients with data-driven business insights, take proactive measures to enhance results, and explore upselling opportunities.
- Strengthen product feature adoption and consistently drive product improvement based on market feedback, aligning with the go-to-market strategy.
- Conduct regular business reviews, adopting a consultative, long-term approach to foster productive client relationships in collaboration with the sales team.
- Investigate and collaborate directly with product and related teams to troubleshoot related issues.
- Identify growth opportunities for clients through regular performance analysis and escalate findings to cross-functional teams.
- Demonstrate high accountability and responsibility for managing tasks, as well as taking ownership of each client.

**Qualifications**:

- From 2-3 years of experience in account management/client services roles in digital marketing or e-commerce platforms, preferably managing Performance or SMB clients and a strong grasp of their characteristics and challenges.
- Proficiency in campaign planning, management, optimization, troubleshooting, and relevant measurement tools.
- Ability to analyze data and derive actionable insights through assessing campaign performance.
- Thrive in a dynamic and fast-paced environment, self-starter with a strong motivation to learn.
- Command strong verbal and written communication skills and the ability to effectively convey technical concepts to non-technical stakeholders.
- Deliver excellent presentations, actively listen, and proactively collaborate with cross-functional teams.
- Demonstrate logical thinking and strong problem-solving skills.
- Proficiency in English is required, and other language such as Thai, Bahasa, or Vietnamese is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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