Digital Customer Experience

2 weeks ago


สาทร กรงเทพมหานคร, Thailand Nissan Full time

**Company**: Nissan Motor (Thailand) Co., Ltd.

**Working Location**:Rajanakarn Building, Sathorn, BTS: Chongnonsri

**Hire Type**: Permanent
- Be part of the Digital Customer Experience (DCE) Team. Lead website improvisations project
- Responsible for Website Analytics - Customer Journey Analysis, Key Website Metrics and media campaign/channel efficiency analysis, overall digital purchase funnel analysis
- Implement Virtual Showroom, Finance Calculator, ChatBot. Website Journey Optimization, Website Structure/Ranking Optimization, etc.
- Generate idea for website improvisation & optimization to enhance customer experience & engagement
- Benchmark with competitors/across industry/ Original idea generation
- Engage with cross-functional teams (MarCom, Product Marketing, Sales, After Sales, etc.) to brainstorm / capture / understand business requirements for the projects
- Engage regularly with Global CE Team for project support, sharing, reporting, etc.
- Work with external partners for project implementation, rollout and sustainment
- Website metrics tracking & analysis for regular improvements/optimization.
- Reporting generation for management meetings on website findings and suggested action plans

**Qualifications**
- 7 years or more of total professional experience with 3+ years experience in similar role strongly preferred the following specializations: ecommerce transformation or digital platform/assets/development
- At least a Bachelor's Degree in Business Administration, Management or Marketing
- Good technical understanding of UX Design/Adobe Suite/Web Analytics/AB Testing/SEO/SEM/IT Infrastructure/Backend Systems
- Experiences in managing company website and working with cross-cultural and cross-functional team are mandatory.
- Deep knowledge and experience in Digital Marketing/Social Media and Digital Platform
- Digital media savvy &is a must - deep numeric capabilities are desired
- Proactive Approach towards work. Self-Managed
- Excellent interpersonal and presentation skills
- Excellent ENGLISH communication (verbal &and writing) skills

Find and search more jobs on Nissan Global Career Site

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

Bangkok Thailand



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