Chubb Life: Head of Digital and Inforce Management
3 weeks ago
**Key Responsibilities**:
- **Advanced Customer Insights**:
- Leverage customer insights and data analytics to gain a thorough understanding of customer needs, preferences, and behaviors.
- Utilize findings to tailor products and services, ensuring relevance and value to customers.
- **In-Force Policies Management**:
- Oversee the management of in-force policies to ensure high levels of customer satisfaction with current coverage.
- Identify and explore opportunities for upselling and cross-selling initiatives that contribute to revenue growth.
- **Go-To-Market Strategy**:
- Develop and implement a robust go-to-market strategy for digital products and services, ensuring alignment with overall business objectives.
- Conduct comprehensive market analysis to identify growth opportunities within digital channels and inform strategic direction.
- Collaborate with cross-functional teams (marketing, sales, product development) to ensure cohesive messaging and positioning of digital offerings.
- **E-commerce Platform Management**:
- Oversee the e-commerce strategy, ensuring the platform is optimized for user experience, conversion rates, and sales performance.
- Analyze e-commerce trends and customer behaviors to adapt strategies in real-time, enhancing overall performance and customer satisfaction.
- **Digital Channels Optimization**:
- Optimize customer engagement through digital platforms, ensuring that all interactions are seamless and aligned with modern customer preferences.
- Implement strategies to enhance the value provided through digital channels, fostering stronger customer relationships.
**Qualifications**:
- Bachelor’s degree in Economic, Business Administration, Marketing, or a related field
- 7+ years of experience in customer value management, e-commerce, customer insights, business intelligence, or a similar role.
- Strong analytical skills with a data-driven mindset and experience in customer behavior analysis.
- Excellent project management skills, with a history of leading cross-functional initiatives.
- Exceptional communication and interpersonal skills, able to influence and collaborate effectively across teams.
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