Helpdesk Officer, Interlab

**Helpdesk Officer**
**Internet Education and Research Laboratory (intERLab)**
**Asian Institute of Technology**:***

**Duties & Responsibilities**:

- Serve as the first point of contact for users seeking technical assistance
- Diagnose and resolve desktop and FTTH problems to user's satisfaction
- Monitor and respond quickly and effectively to requests received through the Helpdesk
- Report unresolved issues to the next level of support staff
- Provide accurate information on IT and FTTH facilities or services available to users
- Record problems and their resolution in logs
- Pass on any feedback or suggestions by users to the appropriate internal team
- Identify and suggest possible improvements on procedure and FTTH services

**Qualification**:

- Bachelor’s degree in computer engineering or related fields
- At least 1 year of experience in providing desktop and FTTH Helpdesk service, preferably in a university environment.
- Familiarity and experience with FTTH ONU devices
- Familiarity with basic PC and network troubleshooting
- Willingness to work in shifts.
- Excellent communication in English

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristics protected by law.