IT Intern

**About our group**:
The Global Factory Information Technology (GFIT) for Manufacturing Execution System (MES) availability & reliability. We work closely with Advance Automation Engineer, Maintenance Engineering, Test Engineering and HGA manufacturing factory in Thailand.

**About the role - you will**:

- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Managing one or more customer service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.

internship

**About you**:

- A technical, logical through process
- Problem solving skills
- An ability to stick to deadlines
- An ability to priorities, categories the issues

**Your experience includes**:

- Knowledge of
- Computer Science
- Computing Engineering

**Location**:
Teparuk:
Home to 4,000+ employees, our Teparuk site produces nano-recording heads, a crucial component of the read/write functionality of a hard disk drive. Our Teparuk facility is a fun and active site. Here at work you and your colleagues can grab breakfast, lunch, dinner and snacks at our 24-7 on-site canteen and coffee shop. Get in a few laps around our running track or enjoy volleyball, ping pong, badminton or football through our on-site gymnasium and fitness center. We also offer music, dance and yoga activities. Enjoy many on-site festivals and celebrations as well as opportunities to give back to the local community.

**Location**: Teparuk, Thailand
**Travel**: None