Chief Concierge

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
**Your day to day**:

- Local expert; cultural ambassador - Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure - Maintain effective communication with all related departments to ensure smooth service delivery - Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times - Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries - Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout - Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way - Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.
**What we need from you**:

- Proven experience as Chief Concierge - Experience in customer service or relevant role is an advantage - Proficiency in English; multilingual is strongly preferred - Excellent communication skills - Polite and confident with a great deal of patience - Ability in multitasking and time-management - Aptitude in resolving issues with a customer-focused orientation - High school diploma; degree in hotel management or relevant field will be a plus
**What we offer**
Job Reference: EMEAA32550