Guest Service Supervisor

3 weeks ago

เชยงใหม, Thailand Marriott International, Inc Full time

**Job Number** 24157342
**Job Category** Rooms & Guest Services Operations
**Location** Chiang Mai Marriott Hotel, 108 Chang Klan Road, Chiang Mai,., Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Agent

    5 days ago

    เชียงใหม่, Thailand Marriott International, Inc Full time

    **Job Number** 23203488 **Job Category** Rooms & Guest Services Operations **Location** Chiang Mai Marriott Hotel, 108 Chang Klan Road, Chiang Mai,., Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    2 weeks ago

    เชียงใหม่, Thailand Marriott International, Inc Full time

    **Job Number** 24018940 **Job Category** Rooms & Guest Services Operations **Location** Chiang Mai Marriott Hotel, 108 Chang Klan Road, Chiang Mai,., Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    4 weeks ago

    เชียงใหม่, Thailand Marriott International, Inc Full time

    **Job Number** 24048568 **Job Category** Rooms & Guest Services Operations **Location** Chiang Mai Marriott Hotel, 108 Chang Klan Road, Chiang Mai,., Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    3 weeks ago

    เชียงใหม่, Thailand ก แกลเลอรี่ Full time

    Greeting guests upon arrival and checking them in using the hotel's reservation system. - Assisting guests with luggage and escorting them to their rooms, if required. - Providing information about hotel facilities, services, and local attractions to guests. - Handling guest inquiries, requests, and complaints promptly and professionally. - Processing guest...

  • Guest Service Agent

    3 weeks ago

    เชียงใหม่, Thailand ก แกลเลอรี่ Full time

    Greeting guests upon arrival and checking them in using the hotel's reservation system. - Assisting guests with luggage and escorting them to their rooms, if required. - Providing information about hotel facilities, services, and local attractions to guests. - Handling guest inquiries, requests, and complaints promptly and professionally. - Processing guest...

  • Guest Service Agent

    4 weeks ago

    เชียงใหม่, Thailand ก แกลเลอรี่ Full time

    Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and change reservations - Promptly and courteously attend to telephone calls and text messages, directing as...

  • Guest Service Agent

    7 days ago

    เชียงใหม่, Thailand ก แกลเลอรี่ Full time

    Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and change reservations - Promptly and courteously attend to telephone calls and text messages, directing as...

  • Guest Service Agent

    2 weeks ago

    เชียงใหม่, Thailand โรงแรมบุรีรัตนา Full time

    1.Can communicate in English and Thai (writing/speaking) 2.Answer telephone calls from guests seeking to make or cancel hotel reservations. 3.Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. 4.Response to guest requests for assistance and coordinate with housekeeping, technician and other staff and...

  • Guest Service Agent

    2 weeks ago

    เชียงใหม่, Thailand บริษัท วีโว่ เบเน่ จำกัด Full time

    Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant...

  • Guest Service Agent

    3 weeks ago

    เชียงใหม่, Thailand น้ำเพียงดิน บูติก โฮเทล Full time

    1. Night Guest Service Agent 1 ตำแหน่ง ด่วน‼️ เวลาทำงาน 22.00 น. 07.00 น. 2.Guest Service Agent 1 ตำแหน่ง ด่วน‼️ เวลาทำงาน 06.00- 15.00 น. หรือ 13.00- 22.00 น. คุณสมบัติ - ไม่จำกัดเพศ...

  • Guest Service Agent

    2 weeks ago

    เชียงใหม่, Thailand บริษัท ดิเอิร์ธ โฮเทล จำกัด Full time

    1.Can communicate in English and Thai (writing/speaking) 2.Answer telephone calls from guests seeking to make or cancel hotel reservations. 3.Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. 4.Response to guest requests for assistance and coordinate with housekeeping, technician and other staff and...

  • Guest Service Agent

    3 weeks ago

    เชียงใหม่, Thailand น้ำเพียงดิน บูติก โฮเทล Full time

    1. Night Guest Service Agent 1 ตำแหน่ง ด่วน‼️ เวลาทำงาน 22.00 น. 07.00 น. 2.Guest Service Agent 1 ตำแหน่ง ด่วน‼️ เวลาทำงาน 06.00- 15.00 น. หรือ 13.00- 22.00 น. คุณสมบัติ - ไม่จำกัดเพศ...

  • Guest Service Agent

    7 days ago

    เชียงใหม่, Thailand Maladee Rendezvous Hotel Full time

    Anticipate guest needs and handle guest inquiries Perform greeting gesture accurately Suggest alternatives to meet customer needs Handle reservation calls after hours ทำเป็นสัญญาจ้าง 3 เดือน เงินดือนเริ่ม 10200-13000 มีค่าภาษาจีน 2,000 บาท Service Charge 50%...

  • Guest Service Agent

    4 weeks ago

    เชียงใหม่, Thailand บริษัท วีโว่ เบเน่ จำกัด Full time

    Greet guests and provide them with room availability and facilities information. Check guests in and out, verify guests’ registration information and take any further information required. Answer incoming telephone calls and provide information on village’s...

  • Guest Service Agent

    4 weeks ago

    เชียงใหม่, Thailand บริษัท วีโว่ เบเน่ จำกัด Full time

    Greet guests and provide them with room availability and facilities information. Check guests in and out, verify guests’ registration information and take any further information required. Answer incoming telephone calls and provide information on company’s...

  • Guest Service Agent

    4 days ago

    เชียงใหม่, Thailand ก แกลเลอรี่ Full time

    1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s names at every opportunity. 2. Registers and rooms all arrivals according to established procedures. 3. Maintains an intimate knowledge of departmental standards and procedures. 4. Performs check-in, check out and room change procedures and ensures all...

  • Guest Service Agent

    4 weeks ago

    เชียงใหม่, Thailand โรงแรมเมอร์เคียว เชียงใหม่ Full time

    service guest for check in check out handle guest experience ประกันสังคม,ค่าล่วงเวลา,ชุดพนักงาน,เงินเซอร์วิสชาร์จ และ...

  • Guest Service Agent

    1 week ago

    เชียงใหม่, Thailand โรงแรมเมอร์เคียว เชียงใหม่ Full time

    service guest for check in - check out Guest experience ประกันสังคม,ค่าล่วงเวลา,ค่าอาหาร,ชุดพนักงาน,เงินเซอร์วิสชาร์จ และ...

  • Guest Service Agent

    3 weeks ago

    เชียงใหม่, Thailand Maladee Rendezvous Hotel Full time

    1. Anticipate guest needs and handle guest inquiries 2. Perform greeting gesture accurately 3. Suggest alternatives to meet customer needs 4. Handle reservation calls after hours ประกันสังคม,ค่าอาหาร,ชุดพนักงาน,Service...

  • Guest Service Agent

    3 weeks ago

    เชียงใหม่, Thailand โรงแรมเมอร์เคียว เชียงใหม่ Full time

    Service guest for check in check out Handle guest experience ประกันสังคม,ค่าล่วงเวลา,ชุดพนักงาน,เงินเซอร์วิสชาร์จ และ...