Holistic Therapist

Job Description:
**Job Purpose**:

- Deliver a range of holistic services to the guests to ensure they achieve optimal health and wellness by gaining proper balance in life - body, mind, spirit, and emotions.
- Ensure the treatment rooms have enough stock of products, the set-up is always neat, equipment is available and in good working condition.
- Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example.

**General Responsibilities**:

- Maintain effective communication within the department, develop and maintain effective relationships with colleagues and guests.
- Stay up to date with latest industry trends and best practices.
- Maintain high level of professionalism and with exceptional level of confidentiality and integrity.
- Promote a friendly, dynamic, and collaborative work environment that includes, open communication, teamwork, participation, trust, respect, professionalism and fun.
- Have a complete understanding of own role, responsibilities, and company expectations.
- Adhere to the company’s policies and procedures, employee guidelines and service standards.
- Work towards exceeding company’s business targets.
- Participate in staff events and committees within the resort.
- Attend educational seminars and trainings.
- Take a positive and resourceful approach to every project.
- Carry out any other reasonable duties and responsibilities as assigned.

**Key Operational Responsibilities**:

- Welcome and greet guests, anticipate their needs and provide outstanding service at all times.
- Listen to the guests’ individual needs to assess the treatments that best fit their needs.
- Gain a clear understanding of the guests’ current medical conditions, provide advice as well as alternative treatments in line with the guests’ needs.
- Perform a range of holistic treatments and techniques, such as holistic massage, lymph drainage, reflexology, aromatherapy, reiki, crystal aroma massage.
- Constantly check that guests’ feel comfortable with the particular treatment administered.
- Provide guests with knowledge of different types of available treatments, suggest appropriate treatments for individual guests and adjust them as required.
- Educate guests on necessary lifestyle changes and self-care programs.
- Set-up the treatment rooms, ensure enough stock of products is available and the equipment is in good working conditions.
- Clean-up the treatment rooms after each treatment to ensure they are ready to receive a new guest.
- Continuously challenge the operations and procedures and provide suggestions for improvement to the Holistic Health Manager.
- Promote Holistic Health services to the guests.
- Control inventory by observing and reviewing available stock and assist in the preparation of inventory monthly report.
- Assist the Reception and Attendants when required.
- Communicate to management any occurrences involving staff or guests in the department that require particular attention.
- Follow through the daily check lists and have a clear understanding of own tasks.
- Handle guests’ queries and complaints in a prompt and professional manner to ensure 100% guest satisfaction.
- Ensure guests’ folios and history are maintained and up to date with all necessary information.
- Adhere to hygiene standards and health and safety regulations.

**Qualifications**:

- Previous experience in similar role, ideally in a health & wellness resort.
- Experience in assessing and evaluating guests’ overall health and wellness and perform treatments in line with their needs.
- Knowledge in Holistic treatments and healing (Reiki, Aromatherapy, Crystal healing, Reflexology).
- Knowledge in Mental and emotional health.
- Good in Sense of connection and belonging.
- Good in Holistic thinking and Problem-solving.
- Have Interpersonal savvy.
- Teamwork and collaboration.
- Treatment and menu design skill.
- Good in Communication and Customer service.

**Required Skills**:
Operations Services ARe Sustainability Confidentiality Balance History Participation Regulations Teamwork Preparation Customer Service Design Communication Business Management