Recovery Manager

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:

- Extensive knowledge in optimising recovery revenue.
- Good knowledge of IKEA store functions and how they contribute to the recovery and quality process.
- Possess good insights into business navigation and a deep understanding for how recovery and quality contribute effectively to the bottom line.
- Extensive knowledge of the processes and administrative routines for recovery and quality, and how transfer types affect the key performance indicators (KPIs) related to the Recovery department.
- Extensive knowledge of the processes related to quality and sustainability within the store.
- Good level of competence regarding co-worker management and development.
- An understanding of change management and process improvements.
- Good understanding of merchandising techniques and how to create a commercially attractive Circular Shop.
- Enjoys interacting with all store functions and networking with other IKEA stores.
- Always strives to reach goals with a high level of energy and motivation.
- An early adopter in terms of change, and who acts as a change-driver within the store.
- IKEA values reflect personal values, particularly cost
- consciousness and simplicity and have a passion for IKEA products

**Qualifications**:

- Solid experience of business processes and working methods within IKEA retailing.
- Ability to drive the business with a strong will.
- Experience of leading and developing people.
- Self-reliant with a proven ability to work as part of a team as well as independently.
- Ability to understand and communicate in English.
- Experience of creating and implementing plans, setting budgets and following up goals.
- Ability to solve problems or find new ways of working by identifying solution sources and/or ideas

Additional Information