Cu Thailand Head of Ndo
6 days ago
**Join our Team**:
**About this opportunity**:
As Head of CU Thailand NDO, based out of Bangkok, you will play an essential role in implementing our Service Delivery Processes, Tools and Strategies.
This opportunity is a high visibility career profile & requires the customer management alongwith internal E/// workforce and ARPs/ASPs. Safety first need be followed at all levels through strict adherence with our OHS Codebook.
**Responsibilities**:
- Accountable for end to end management of Network performance life cycle i.e Project sites acceptance, Cluster acceptance Scope of work to Managed services scope of work.
- Interact with customer to ensure strict adherence with Contractual SOW.
- Oversee unit finance to guarantee a secured budget for the unit & Conduct periodic Resource & Competence Management
- Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.
**Must haves**:
- 10+ Years of Experience at Senior manager or above position in Managed services & Hands on experience in NW Roll out.
- Line Management experience.
- Customer LT group interaction experience.
- Work Level Agreement (WLA) and Service Level Agreement (SLA) understanding.
**Good to Have**:
- Financial structures for Service Delivery.
- Competency Management, Strategic Planning, Capacity Planning.
- Employee Performance Management.
- Exposure with Network solutions / KAM domain.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
**Primary country and city**: Thailand (TH) || Bangkok
**Job details**: Service Owner
**Primary Recruiter**: Sitthinon Charoenkitwayo
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