Optician (Remote)

**POSITION MISSION**

This role's core mission is to provide **gold-standard refractive eye care** and the best customer service in the industry.

**MAIN RESPONSIBILITIES**
- Report directly to the Head of Prescription & Opticians for additional tasks
- Ensure compliance is met for all countries
- Follow up with customers to obtain further prescription information
- Troubleshoot and help with customer optical concerns relating to frames, lenses & measurements
- Develop and present training materials to all departments within the company, including new hires
- Maintain key performance indicators and targets set for response times and quality of work
- Create content as requested for marketing articles

**REQUIRED SKILLS AND EXPERIENCE**
- Precise, patient, and willing to handle and complete one task at a time
- Can produce high-quality, detailed work based on established standards, guidelines, and procedures
- Must be helpful, supportive, and collaborative with management and peers in a structured job environment
- Must hold all the licenses and certifications to work as an Optician (proof of dispensing certificate required)
- Must have strong optical knowledge
- Must be willing to work remotely

**COMPANY PROFILE**

SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 20 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.
- Strong company culture and values_
- Leading designer eyewear e-retailer worldwide_
- Multicultural team of over 20 nationalities_

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