System Support Mis and Enhancement Manager

2 days ago


กรงเทพมหานคร, Thailand Citi Full time

**Responsibilities**:

- Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
- Consult with users and developers to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
- Support system change processes from requirements through implementation and provide input based on analysis of information
- Consult with business clients to determine system functional specifications and provides user and operational support
- Document/submit procedure and control process for the project enhancement/implement
Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
Coordinate with Third Party on outsourcing.
- Prepare and support daily/monthly MIS
- Prepare and support daily/monthly incentive
- Coordinate with VIC (India) Team to help them prepare a daily/monthly MIS and Incentive. Able to identify a root cause if any and rectify them.
- Support new/enhancement of MIS and Incentive reports base on new product enhancement.
- Manage and coaching 2 members team

**Qualifications**:

- 8 years of relevant experience in banking domain. Related to Sales is preferred.
- Fluent in English communication skill (Read, Write, Speak, Listening)
- Experience in **data analysis with **intermediate/advanced** Microsoft Office skills**
- Experience in **SAS programing or related query tools**
- Proven interpersonal, data analysis, diplomatic, management and prioritization skills
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to manage multiple activities and build/develop working relationships
- Proven self-motivation to take initiative and master new tasks quickly
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
**Education**:

- Bachelor/Master degree or equivalent experience
- This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Consumer Sales Support
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


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