Coffee & Operation Manager (Courtyard)

4 weeks ago

กรงเทพมหานคร, Thailand RS PCL Full time

Oversee daily coffee station operations, ensuring smooth service, quality, and efficiency.
Ensure regular cleaning and upkeep of coffee machines, grinders, and related equipment.
Lead baristas and front-of-house staff, ensuring high standards in coffee preparation and customer service.
Train staff on brewing, espresso techniques, and quality standards to maintain drink consistency.
Monitor and reorder inventory (coffee beans, milk, syrups, etc.) to maintain stock levels and reduce waste.
Optimize workflows and implement procedures to enhance service speed, quality, and customer satisfaction.
Ensure adherence to health, safety, and sanitation regulations.
Address customer complaints and provide solutions to maintain satisfaction.
Recruit, train, and motivate staff, providing ongoing feedback and skill development.
Collaborate with suppliers to ensure timely deliveries and top-quality ingredients.
Lead the creation of new coffee blends, beverages, and menu items, experimenting with trends and customer preferences.
Oversee coffee roasting, ensuring quality, consistency, and sustainability in sourcing.
Monitor sales, costs, and inventory to optimize budget and pricing strategies for profitability.
Proven experience in a coffee-focused or food & beverage management role, ideally with experience in both coffee and operational management.
Strong knowledge of coffee preparation, roasting techniques, and equipment maintenance.
Experience in developing and launching new food or beverage items, with a strong understanding of market trends.
Excellent leadership and people management skills.
Exceptional customer service skills with the ability to resolve issues promptly and professionally.
Strong organizational skills and the ability to multitask and prioritize effectively.
Basic financial acumen, including budgeting, inventory management, and sales tracking.
Ability to work in a fast-paced, high-pressure environment.
Knowledge of health, safety, and hygiene regulations in the food and beverage industry.
Ability to work flexible hours, including weekends and holidays, as required.

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