Customer Service

Job Overview:
Key Responsibilities:

- **Resolve Issues**: Identify and resolve customer issues effectively, escalating to the appropriate department when necessary.
- **Maintain Records**: Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- **Provide Information**: Offer accurate and comprehensive information about products, services, and policies to customers.
- **Follow Up**: Ensure timely follow-up with customers to verify that their issues have been resolved to their satisfaction.
- **Customer Feedback**: Collect and record customer feedback to help improve service delivery and product offerings.
- **Team Collaboration**: Work closely with other team members and departments to ensure a cohesive customer service experience.
- **Compliance**: Adhere to company policies and procedures, including data protection and confidentiality guidelines.
- **Continuous Improvement**: Participate in training and development opportunities to stay updated with product knowledge and enhance customer service skills.

**Requirements**:

- **Education**: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- **Experience**: Proven experience as a Customer Service Representative or similar role.
- **Skills**:

- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and efficiently.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Good organizational and time management skills.
- **Personal Attributes**:

- Customer-centric mindset with a friendly and approachable demeanor.
- Ability to work independently as well as part of a team.
- Positive attitude and willingness to learn.

Pay: ฿15,000.00 - ฿22,000.00 per month