Head of Collection

2 weeks ago


กรงเทพมหานคร, Thailand Adecco Full time

สถานที่ทำงาน
- Bangkok
- ประเภทของงาน
- พนักงานประจำ
- เงินเดือน
- ต่อรองได้
- หมวดหมู่งาน
- งานลูกค้าสัมพันธ์ บริการลูกค้า
- อุตสาหกรรม
- ธุรกิจการธนาคาร / บริการด้านการเงิน
- หมายเลขตำแหน่งงาน
- JN -042024-125848

**เกี่ยวกับบริษัท**:
Our client, is a thriving company specializing in hire-purchase services. We are currently in search of skilled professionals to join our team for the specified position.

**รายละเอียดงาน**:

- Lead and manage the entire division to ensure operational efficiency and alignment with company objectives.
- Supervise the utilization of Customer Relationship Management (CRM) systems to bolster customer engagement and retention.
- Analyze and manage the company's portfolio, strategizing and executing optimal collection methodologies.
- Oversee the operations of Debt tracking contractors, ensuring adherence to service contracts, company policies, and legal requirements.
- Develop criteria for selecting outsourcing partners, establish fee structures, and oversee expense reimbursements in line with service agreements.
- Direct the litigation process for civil and criminal cases, from negotiation to execution, ensuring compliance with legal protocols.
- Monitor auction outcomes for repossessed assets, debt collection statuses, and legal proceedings.
- Track progress on vehicles seized in criminal investigations by government agencies.
- Provide comprehensive summaries of departmental operations, highlighting any issues or risks for relevant stakeholders.
- Enhance complaint resolution procedures, investigating root causes and facilitating timely resolutions.
- Collaborate with cross-functional teams to align customer relations strategies with overarching business goals.

**ประสบการณ์**:

- At least 10 years of experience at the executive level within the hire purchase industry.
- Proficient understanding of relevant legislation including Hire-purchase laws, Collection practices, Litigation procedures, and Car auction protocols as outlined by the Office of the Consumer Protection Board and Debt Collection Act.
- Knowledge of automotive technologies, including cars, engines, and associated components, as well as expertise in asset appraisal.
- Proven leadership abilities characterized by a strong sense of responsibility, adeptness in providing consultancy, and adept problem-solving skills for teams.
- Capable of thriving in high-pressure environments with a positive attitude and a service-oriented mindset.
- Willingness and ability to work in various provinces and possess a valid driving license.

**ติดต่อ**:

- Kamonthip Udomsub
- โทร +66 2121 3559



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