ผู้จัดการสาขา Store

รายละเอียดงาน

**รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตปทุมวัน)**เงินเดือน(บาท) **:ตามตกลง**วันหยุด **:ไม่ระบุ**เวลาทำงาน **:ไม่ระบุ**เวลาทำงานอื่น **:ไม่ระบุหน้าที่ความรับผิดชอบ
- Summary
- Responsible for all facets of retail store operation. The Manager manages the retail store consistent with the short and long term interests of the company and its employees. He/she will consistently provide our customers with the highest level of service possible and assist the Brand / Retail Manager in achieving budgeted revenue goals and monitoring expenses.
- Job Goals and Objectives- To achieve the store Business Goals.
- Support Brand / Retail Manager on managerial and operational aspects of the store.
- Support Brand / Retail Manager in setting up operational procedures, staff training, customer service & staff general welfare.
- To develop and maintain efficient inventory management and integrity.
- Support the CRM and increase existing base of VIP customers.
- To be an ambassador for the represented BRAND and portray at all times a professional and customer oriented image.
- To be a role model to all staff in work performance, customer service and other relevant scope of duties.

Duties & Responsibilities
- General Outline
- Operations- Ensure smooth operations and support Brand / Retail Manager for all daily tasks for all stores.
- To support in collating data for all reports pertaining to sales, customer service, accounts, logistics.

a) Daily and Weekly Sales / Incentives Report
- b) Customer Analysis, Foot Flow Reports
- c) To oversee the roster management during absence of Managers
- d) Staff commission/ incentive Reports
- e) AD Hoc Reports supporting after sales service/ marketing
- f) Provide and support RM data for all reports to Valiram and Coach
- h) To provide information for store Promotion reports / Adhoc Reporting pertaining to Sales, Sell-In, Sell thru etc.
- i)Ensure display is in according to Visual Merchandising guidelines and in
- top visibility. Complete monthly Photoshare reportSales- Ensure that monthly sales targets are achieved for the store.
- To execute sales strategies and action plans implemented by the Store/Brand Manager.
- To suggest and implement strategies for Slow Moving Goods/ Deleted products.
- Maintain a tight control on discounting and giveaways/ discontinued products.
- Ensure that general costs and expenses are kept low.
- Ensure all monies are banked as per operations procedure.
- Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.

Customer Service- To provide exemplary customer services ensuring high standards of performance in service excellence.
- To ensure customers’ complaints are handled tactfully in a professional manner with proper follow -up.
- Uphold the company’s image as a prestigious and luxurious brand at all times.
- To support the basics for After Sales Service.
- To support, increase and update the customer database. Database must be kept current.

Grooming- To be presentable and well groomed at all times

คุณสมบัติ

**เพศ **:ชาย, หญิง**อายุ(ปี) **:28 - 40**ระดับการศึกษา **:ปวส. - ปริญญาโท**ประสบการณ์(ปี) **:8 - 10**อื่นๆ **:ไม่ระบุคุณสมบัติเพิ่มเติม
- Personal Development / Qualities- To have and maintain at all times competent product knowledge thru regular training for staff.
- Quality leadership skills to lead the staff to perform to their fullest potential.
- To posses effective communication skills and team spirit between retail staff and management.
- Build and maintain good rapport with staff and customers.
- Possess general IT skills, constantly upgrading, guiding retail staff on Store operating systems.
- Staff to conduct themselves in a proper and professional manner in

compliance with VG Company Policies.
- Working Conditions & Physical Effort- Work is normally performed in a typical retail outlet work environment.
- Required to work retail operation hours according to scheduled shift.
- Moderate physical activity. May require handling of average-weight objects up to 20 kg or standing and/or walking for more than eight (8) hours per day.

Deliverables
- Yearly- Staff Appraisals
- Annual Staff KPI’s

Quarterly- Retailers meetings

Monthly- MER by brand by store
- Monthly rolling forecast
- Stock take report
- Staff evaluation forms
- Packaging report
- Mystery