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Youtube - Pcs - Cm - Jap - 07.22.2024

2 months ago

กรงเทพมหานคร, Thailand Teleperformance Full time

Overview:
Short Overview of Job Responsibilities

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged

through social media platform. CSA responsibilities include resolving customer queries,

recommending solutions and guiding product users through features and functionalities of this social

media in order to provide customers’ satisfaction on high quality advertisement and promotions.

Qualifications:
**Requirements**:

- Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations

role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications:

- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant

market/region that will be supported
- Flexible in shifting schedule

**Responsibilities**:
Responsibilities:

- Responsible to resolve customer queries in a timely and accurate way through
- Identify customer needs and assist them in using specific features and functionalities

in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable aboutsocial media products and community standards
- Use market-specific knowledge,signals and insightsto spot and scope scalable solutionsto

improve the support of our community of users
- Identify inefficiencies in workflows and suggestsolutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Gather, analyze and utilize relevant data to develop waysto improve the overall user

experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global

team