Servicenow Project Executive and Hcm Lead
2 weeks ago
Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.
Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations.
Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.
Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
Lead & investigate complex technical issues and review code as required.
Account for possible project challenges on constraints including, risks, time, resources and scope.
Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks.
Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions.
Provide expert guidance for best practices related to ServiceNow administration.
Required Technical and Professional Expertise10+ years of IT experience with Proven ServiceNow Product knowledge.
3-5 years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture.
Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience.
Preferred Technical and Professional ExpertiseStrong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.
Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management.
Experience with enterprise level tool migrations.
Experience in software engineering and design architecture.
Excellent Communication skills - ability to communicate at an executive level.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
About IBM
**Job skills required**: Management, Architecture, Automation
**Job skills preferred**: Project Management, Continuous Integration, DevOps
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