Service Quality Control Executive

4 months ago


ชลบร, Thailand บริษัท รู้ใจ จำกัด Full time

**Responsibilities**:

- To manage relationships with all external providers to ensure high customer satisfaction levels and cost control
- External providers include: garages; dealer workshops; windscreen repair centers; surveyors; loss adjusters; towing companies; claim hotline outsourcing; roadside assistance outsourcing; car inspection companies

**Job Duties**:

- Create and maintain documents detailing Service Standard Requirements (SSRs) for providers
- Carry out Quality Assessment and report any providers who are not meeting SSRs to Senior SQC Executives
- Collate information on any customer complaints relating to external providers
- Support Senior SQC Executive by assisting with other duties when requested

**Requirements**:

- Bachelor’s degree or higher
- Fluent in Thai
- Willing and able to travel around Thailand
- Good administrative and computer skills
- Accuracy and attention to detail
- Relevant insurance certificate is an advantage
- At least 2 years of non-life claims experience

**Welfare**:

- Dental Insurance
- Life insurance
- Health insurance
- Accident insurance
- Health insurance ( cover spouse and children)
- Provident Fund ( Employer 5 %)
- Social Security
- Annual salary adjustment
- Training seminars
- Study loan ( Follow the policy)
- Uniform
- Baby birth gift 5,000 baht
- Funeral assistance
- Birthday gift set, Eat lunch pass probation.
- True money wallet 200 THB/month
- Annual Leave start from 12 days + Business leave 3 days
- Working 5 days per week
- Outing trip, Family trip or another activities.
- Party, TGIF, Coffee and Snack
- Etc.



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