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Boutique Assistant
4 months ago
The purpose of this position is to be responsible for back office tasks to ensure the smooth boutique operations.
KEY RESPONSIBILITIES
- eKYC (Electronic Know-Your-Customer) PROCESS SUPPORT
- Be a contact person to support boutique for eKYC process with clients; facilitate and ensure the process could run efficiently and complied with the anti-money laundering compliance.
- Ensure smooth client experience during eKYC process
- Verify the correctness of information gathered for eKYC process
AFTER SALES SERVICE SUPPORT (FOR THE ELIGIBLE BOUTIQUES)
- Provide excellent customer services to aftersales clients
- Gather client request and issues to obtain the proper solutions for seamless service
- Ensure there's a regular update and communicate with boutique team for any update in client service related matters
- Keep track of aftersales cases in boutique and make sure all aftersales cases are being handled timely
OTHER BOUTIQUE SUPPORTS
- Support Boutique Office Executive to monitor and order any boutique store supplies such as stationary, cleaning supplies, beverage and snacks stock for clients, etc
- Be a secondary contact to support on any maintenance works with vendor and landlord
- Support Stock team for all stock transfer and management
- Assist Client Welcoming & Waiting Time Management when requested including assist to be contact person to answering boutique phone
- Provide support for boutique sales
KEY COMPETENCIES
- Minimum Bachelor's degree (any field)
- Have strong team spirit and good coordination skills
- Detailed oriented and diligent
- Maintain excellent communication in both English and Thai
- Provides excellent service and client focused
- Exercise flexibility and take the initiative to serve at the highest standard
- Good in computer literacy – MS Offices
PERSONAL DATA COLLECTION STATEMENT
We, Richemont Luxury (Thailand) Limited ("Richemont"), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as "Personal Data") for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications ("Purposes"). Failure to provide such Personal Data may affect our processing and evaluation of your application.
All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.
Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.
If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.
