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Officer - Senior Officer (IT Support)
1 month ago
At Deloitte, our purpose is to make a meaningful impact on our clients, people, and communities. We strive to advise clients on delivering purpose-led growth and embedding equitable, inclusive, and sustainable business practices.
We are seeking talented individuals driven to excel and innovate, working together to achieve our shared goals. We aim to create positive work experiences that foster a culture of respect and inclusion, celebrating diverse perspectives and recognizing contributions.
Key Responsibilities:
- Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools, and in-person interactions.
- Assist in setting up IT equipment, laptops, and IT infrastructure to ensure consistency and reliability.
- Collaborate with IT teams to address technical issues and implement effective solutions.
- Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
- Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
Leadership Expectations:
- Demonstrate a strong commitment to personal learning and development.
- Understand how daily work contributes to team and business priorities.
- Understand set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients, and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte's success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop understanding of Deloitte and offer a fresh perspective.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-5 years of working experience in the IT support field or a related area. New graduates are also welcome.
- Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
- Working Thai and English communication skills.
- Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
Due to the volume of applications, only shortlisted candidates will be notified.
