B2B Debt Collection Specialist

4 months ago


Bangkok, Bangkok, Thailand Agoda Full time

About Agoda
Agoda is an online platform where you can book accommodations, flights, and more. They use advanced technology to connect travelers with over 3.6 million accommodations globally. With a diverse team of 6,000+ employees from 90+ nationalities, Agoda promotes a work environment rich in diversity, creativity, and collaboration.

Our Purpose - Bridging the World Through Travel
Agoda believes that travel allows people to enjoy, learn, and experience the incredible world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness. The team at Agoda is passionate about making a positive impact by leveraging innovative technologies and strong partnerships to make travel easy and rewarding for everyone.

Collections Specialist Opportunity in Bangkok, Thailand
Agoda's Collections function within the Credit Risk and Collections team is responsible for managing overdue collections from hotel partners. They are expanding their in-house collection team and looking for a Collections Specialist to join them in Bangkok, Thailand.

Responsibilities:

  • Recover B2B overdue payments from partners via calls and emails.
  • Negotiate repayment plans and explore alternative payment solutions with partners.
  • Meet monthly collection and outreach targets.
  • Communicate effectively with hotel owners/management to collect outstanding balances.
  • Collaborate with stakeholders to verify and record payments accurately.
  • Devise innovative solutions to enhance collection rates and automate manual processes.
  • Assist in operational activities like report preparation and data submissions.

Requirements:

  • 1 - 8 years of debt collection experience.
  • Proficiency in Microsoft Excel.
  • Confident, proactive, and takes personal ownership.
  • Skilled in negotiation and detail-oriented.
  • Ability to work independently in a fast-paced environment.
  • Passionate about problem-solving and meeting deadlines.

Equal Opportunity Employer
Agoda is committed to diversity and inclusivity. They value equal employment opportunities and prioritize creating an environment that fosters collaboration and innovation. Hiring at Agoda is based on merit and qualifications, without discrimination based on various factors.


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