AMS Senior Consultant

3 weeks ago

Bangkok, Bangkok, Thailand Deloitte SEA Full time

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now


Work you'll do

  • Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality
  • Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
  • Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client's initiative to simplify and standardize processes
  • Able to take on a Team Lead role when required and guide the team on a day-to-day basis
  • Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
  • Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members.
  • Able to lead and prepare all necessary reporting for SLA Governance and Statuses
  • Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
  • Partake in the deliverable development of the AMS setup in Deloitte SEA.
  • Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
  • Fully comply with and adhere to all the standard AMS process & procedures that are developed.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultant across our Firm are expected to:

  • Demonstrate a strong commitment to personal learning and development.
  • Understand how our daily work contributes to the priorities of the team and business.
  • Understand the set expectations and demonstrate accountability in keeping personal performance on track.

What we are looking for

We are looking for someone with:

  • Have at least 6-10 years' experience working with SAP SD in the end user environment or consulting with good support & configuration experience (level 2 & 3).
  • Some integration knowledge to other functional areas would be an added advantage.
  • Good spoken English. Added advantage if other languages are known.
  • SAP certified will be a plus.
  • Good analytical thinking.
  • Ability to engage stakeholders
  • Takes ownership of problems and respond in a proactive manner where appropriate.
  • Willing to take on new solutions/applications where applicable and ensure successful integration and support for the business
  • Willing to work based on clients' business work days and office hours

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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