Warranty Implementation Engineer

1 month ago


Bangkok, Thailand Alstom Full time

Req ID:446137

 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 80,000 people lead the way to greener and smarter mobility, worldwide 

 

 

Education:

  • Graduate in Engineering/Science or related filed which having railways experience in 'System' level. 

 

Relevant experience required

  • Posses Signalling background in system level. Having matenance experience in signalling is considered a good asset.
  • Manage system subcontractor to rectify 'defect' reported by client.
  • Be able to negotiate/agree the defects list with supplier and encourage all parties to close the defect on time, ideally to close all defects before or at the end of DLP.
  • Work outside office/onsite closely with the subcontractors, and also regularly in the office for management and planning and reporting purpose.
  • Participate the warranty project meeting and report the KPI on weekly basis.
  • Be able to work night-shift if required. 
  • Be able to give estimation in services/maintenance manpower accurately. 
  • Have got customer-service mind. 
  • Produce customer weekly report to show work progress, site issue and be able to provide/suggest the mitigation actions.
  • Working closely with Engineering team in order to get 'right' solution for best customer experience.
  • Perform incident analysis, problem investigation together with Engineering team of subcontractor to obtain analysis report and follow up for the solution.
  • Lead failure meeting with the customer and update and tracking the outstanding failures in weekly basis.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

 

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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